![]() ![]() ![]() In the end I took my laptop to a local guy as the cursor disappeared completely. I told them time and time again but it was never fixed. My cursor has never been right and I have had to turn the computer off and on again to get it to move. All they do is say we will look them but there will be a £60 charge. Both have been back 3 & 4 times respectively and they work for a short while then go wrong again. Bought two supposedly new computers from them and had them just over a year now. Extremely poor customer service Washing machine is nice though. Not wanting to lower the tone of the street, I will now take it to a recycling centre myself. Needless to say, after two days, it's still there. (In the meantime I plumbed the machine in myself and left the old one outside my house to be picked up. Rang team know how again and was told that I was not on the list, (even though I'd received a text to say I was) Rearranged for Friday. My neighbour waited all day and they didn't turn up. However, when the delivery people came, they couldn't fit it as 'they were only 'qualified to asemble TV stands.' (You couldn't make it up) I rang Team Know How, and the very apologetic customer service employee arranged for a refund of delivery costs and Monday fitting. Paid for Sunday delivery, (£20) and plumbing/disposal (£45). However, the rest is absolutely shocking. The only reason I'm giving this company one star is because the store assistant who sold me my washing machine was very good. Probably the worst example of customer service I have ever had to deal with ![]()
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